Professional Fractional RF Radio Frequency Thermage Dot Matrix Cooling Machine

Verified

the customer service is excellent

The customer service is excellent. They respond promptly to any questions or concerns I may have. The quality of their products is commendable, and the shipping process is reasonable. I highly recommend them.

K.S.

Verified

I had an issue with my machine…

I had an issue with my machine initially, it would burn me every time I tried to use the probes and even shocked me a bit. I reached out to customer service and they helped right away and sent me a replacement part within a few days. Their customer service Virew More >> team has been excellent throughout this process and I couldn’t be more thankful! Virew Less >>

Samantha Perez

Verified

I bought a lipo laser pad

I bought a lipo laser pad, and I had some questions and needed more information.

Amelia answered my emails and gave me the attention she needed to resolve my questions.

I AM VERY GRATEFUL WITH THE SERVICES PROVIDED

Cristy Menendez

Verified

Very responsive and fast shipping

Very responsive and fast shipping. I did have an issue with my first machine but they were quick to resolve my issue. Will definitely see what else they recommend and would be buying more machines from them soon!

Debbie Gee

Verified

Amelia is amazing!

Amelia has been amazing at helping me with my new machines as well as answering all of my questions. Support has been phenomenal and super quick! Highly recommend 🥰 and if you get Amelia, know you’ll be in great hands.

Amberleigh Lightner

Verified

Good Customer Service

Amelia is great! I purchased 3 different solutions for my machine and received two of the same. I contacted the company and worked with Amelia who quickly shipped the correct product and provided excellent customer service.

Sandra

Verified

5* experience

5* experience, can absolutely recommend.
I had a custom order.
Vary helped me and gave an answer to all my questions. She organized everything from payment to shipping. Very qualified and r espectfully customer service.
Virew More >> Fast shipping, payment, customization, everything.
Thanks a lot.
Virew Less >>

Selim Demir

Verified

Great and helpful

Mychway has been very helpful with all my questions. I'm new to the body contouring and any question I have they're very quickly to respond send videos to help me understand more also have sent links to learn... Thank you so much for helping and continue to

sandra valdez

Verified

Great customer support

Very satisfied with my purchase from mychway. I was a bit nervous because it stated my package was delivered but wasn't I then looked at my cameras no package I contacted mychway they were very informative with tracking number phone numbers. I then Virew More >> contacted UPS they had my package I picked it up. and let Mychway It was in my possession. Thank you mychway for your concern and for your help Mychway deserves a 5 start rating. then I asked for instructions for my sShape 30k That quickly it was on my email. 🫶 regards Virew Less >>

SARA CRUZ

Verified

Great customer care

Very nice, very helpful & very responsive. My package was supposed to be delivered by a certain date, but because of a holiday in their country, it was not. They were sure to explain the situation to me and make sure that it got to me immediately after the holiday, and it did. I truly appreciated the great customer care.

Sarah Ortiz

Verified

We bought 2 machines from myChway and…

We bought 2 machines from myChway and one was faulty when it arrived. The customer service was very quick to respond and when problems couldn’t be resolved a replacement was sent out immediately. Will definitely be buying from them again in the future.

Sue Allen

Verified

Ask for Amelia - I purchased a RF machine

I decided to buy this RF machine for my gf's studio, and for some reason, I could not find my tracking number and package, so I contacted support. Amelia was very helpful and not only that, but she also kept me updated on my order and made sure Virew More >> I got it delivered on time. This was my first time buying at this store, the product was high quality and definitely more than I expected, and we saw the results we were seeking from our purchase. Now I'm on the talks for our next purchase with Amelia! Highly recommend! Virew Less >>

Roberto Hernandez