Our Privacy Policy

What's our return policy

MYCHWAY website provides customers with a "30-day product return guarantee" (calculated from the date of receipt), If you order products on this website and find the following situations after receiving the goods, you must contact our customer service department, and you can return and exchange the goods within 30 days from the date of receipt:

• 1. The product is found to be damaged when the goods are received;
• 2. The product is different or less than the product ordered by the customer on the website
• 3. It is found that the product has expired when the goods are received;

If you encounter items 1 and 2 above, contact our customer service department immediately on the day of receipt. Only unopened products can be returned. Some products that are discounted, opened, used or damaged due to customer's human factors can be returned. Cannot be replaced.

What's our refund policy

Undamaged goods can be refunded within 30 days after receiving the goods. once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at customerservice@mychway.com or 17722598734.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange an item, please send us an email at customerservice@mychway.com and send your item to: MYCHWAY,RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, Shenzhen, Guangdong 518054 .

Shipping

To return your product, you should mail your product to:MYCHWAY, RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, Shenzhen, Guangdong 518054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.