Frequently asked questions

Returns

• 1.What are the steps for returning the goods ?

  If you are not 100% satisfied with the goods purchased from Mychway.com, we are deeply sorry about that. You can return your product within 30 days of purchase for a full refund. The returned product must be new and unworn in the same condition as when you received it. Some items are shipped with safety labels. Items returned without original safety labels or damaged labels may not be eligible for refunds. Then contact our customer service staff to handle the return procedure. For more information about returns, please refer to

  https://mychway.com/return-policy

• 2.Is it possible to exchange the product instead of returning it ?

  If you are not satisfied when you receive the goods, you can choose to replace the eligible goods instead of returning the goods for a refund. You can contact us at any time, by phone, chat or email, we will be happy to help you complete the exchange. Mychway's customer loyalty team is available 24/7 and is happy to help you!

• 3.How long does it take for the refund to arrive in my account ?

  If there is a problem with the product, you can return it within 45 days of receiving it for a full refund. A return shipping fee may be charged; if you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially released.

  For more information about refunds, please refer to https://mychway.com/refund-policy/

• 4.For returns, do I have to return the gift items ?

  Yes, it is necessary to return the gifts together when purchasing goods and returning them. The main products and gifts have been returned to Mychway and meet the return standards.

Across the Board

• 1.Does Mychway.com have gift certificates and/or Coupon Code ?

  Yes! If you are looking for the perfect gift or just shopping at the last minute, we have what you want here.

• 2.How to use my gift certificate/coupon code ?

  Using your coupon code is super easy. Put your products in the shopping cart and under the checkout page, find the box labeled “Redeem gift cards and coupons”. Enter your discount code in the box, click “Apply”, and the discount information will be displayed.

• 3.Do you provide live chat support ?

  Using your coupon code is super easy. Put your products in the shopping cart and under the checkout page, find the box labeled “Redeem gift cards and coupons”. Enter your discount code in the box, click “Apply”, and the discount information will be displayed.

  Phone:

  Email: customerservice@mychway.com

• 4.How to unsubscribe from any of your mailing lists ?

  There are two easy ways for you to choose, Please call , or send an email to customerservice@mychway.com , and one of our customer service representatives will unsubscribe your email address.

• 5.During the checkout, the items in the shopping cart are missing, what happened ?

  Sorry to trouble you! The selection on Mychway.com is real-time and reflects the current inventory situation. If the product is missing when you add it to the shopping cart, it is very likely that the product has been emptied of inventory when you add it to the shopping cart. If this happens, you can contact us, and our customer service representatives will sincerely serve you.

• 6.Will the goods I want be on sale soon ?

  Unfortunately, Mychway.com is not sure whether an item will go on sale or decrease in price until it actually happens, we will decide based on market conditions. Different colors of the same beauty product may have different prices. If you have any questions, please contact our customer service representative.

• 7.How to change the current email address in my account ?

  You are welcome to update your email address by logging into your account online. This method is the quickest and simplest, the following steps:

  Visit the Mychway.com website and click on “My Account” in the upper right corner of the page.
  Log in to your account by entering your previous email address and password.
  After logging in, click “Addresses” on the right side of the page, click the edit button, and enter your new email address.
  Click the save button to update your email address. Your email will be updated.

  In addition, we are happy to update your email address for you over the phone. You can call MYCHWAY customer loyalty team at . After verifying your information, we will be happy to process your request immediately. If there is anything we can help you, please let us know.

• 8.The item I'm fancy is out of stock. What should i do now ?

  Mychway.com is very sorry that the item you need is out of stock. You can contact our loyal customer service staff, and we will do our best to fulfill your needs.

• 9.What is MYCHWAY Verified Purchase Review ?

  A “Verified Buyer” review means that we have verified that the person who wrote the review purchased the product on Mychway.com. Reviews that are not marked “Verified Buyer” are also valuable, but we cannot confirm that the product was purchased on Mychway.com.

Suspicious activity

• 1.How to identify if an email is from Mychway ?

  References to payment sources that Mychway.com does not accept, such as gift card payments. A request to update payment information, which has nothing to do with the order you placed on Mychway.com or your Mychway.com account. Links to sites not affiliated with Mychway.com, including “here” links. You should be able to hover over the link without clicking it to display the website address associated with the link. If the link shows a site other than Mychway.com or a site that is not a legitimate Mychway domain, it is likely to be a phishing. Order confirmation or attachments of order confirmation for goods that you have not purchased. If you are a Mychway.com customer, please go to your Mychway.com account and check your order history to see if there is an order that matches the details in the letter. If you are not a Mychway.com customer, please feel free to contact us to verify that the email is associated with the actual order.
  Typos, grammatical errors, or unusual styles.
  Falsify the email address to make it look like it comes from Mychway.com. Your email program may allow you to hover over or click on an email address to see its original source.

• 2.If I receive a phishing email or reply to an email that may be a phishing, what should I do?

  If you have received a phishing email or responded to what may be a phishing email, MYCHWAY recommends that you update your online password, including the password of your Mychway.com account, and report the email to the Federal Trade Commission (FTC) mail. Visit the FTC website here to report emails and find more information on how to identify and prevent phishing attacks.

Payment Information

• 1.Do you allow cashier checks or money orders ?

  No. Currently Mychway.com does not accept promissory notes or money orders.

• 2.What payment methods do you accept ?

  Mychway.com currently accepts Paypal and credit card.

• 3.What will cause the order to be delayed?

  If the billing information you provide does not match the information (including address and phone number) on file with your bank, your order may be delayed. Your billing address does not match the actual delivery address, and your order may be delayed.

Technology

• 1.What is a cookie? Do I need to enable cookie on my browser ?

  A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

  You need to enable cookies on your browser to enjoy all the shopping features on Mychway.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

  For more information about how we use cookies, See Our Privacy Policy.

• 2.When placing an order, I received an error message stating that the authorization failed. What went wrong there?

  Please double check the credit card number and expiration date on your card. Also, please note that Mychway.com currently accepts Paypal payments.

About

• 1.Are there any benefits to having an account ?

  Your account information
  Your order history
  Processing returns
  Your wish list
  Your email subscription
  Your coupons and gift cards

• 2.If I need help, how can I get it ?

  If you have questions, suggestions or concerns, we'd love to hear from you.

  Email: customerservice@mychway.com

  Tel: 17722598734

  WhatsApp: 17722598734