A returned product with original packaging and accessories is eligible for a refund within 30 days of the original ship date. When returning, it must include the receipt or invoice as proof of purchase and a copy of RMA (Return Merchandise Authorization).
Both products purchased from mychway.com or via call, email, or third-party marketplaces are entitled to a refund, which will be credited to the original payment method within seven business days after receiving the returned product. The customer is responsible for return shipping costs that will be deducted from the refund.
If you purchase with the account registered on the website, please follow the following steps to request a return:
If you purchase via Guest Checkout, you may request a return here:
For a used item with quality-related problems beyond 30 days, you may get a replacement or a partial refund within the warranty. The replacement will be processed upon receipt of the returned item; the refund will be made once approved, and the time for receiving the refund is as per the payment method.
If the product has slight damage, but you wish to retain it, you can get a partial refund. If the product is faulty, you can send it back for a full refund within 45 days of receiving it. If the product is completely broken, you can get a full refund or a new one if you submit your request within 45 days of receiving it.
Standard replacement: We ship the replacement to you once receiving the defective product(s). Or You send a scanned copy of the receipt of the returned product(s) with your name and machine model to firstname.lastname@example.org. Then our customer service team will release the replacement, expediting the process.
Advanced replacement: Your replacement will be shipped before receiving the returned product(s), and we will charge your credit card for the replacement. You will get the deducted amount once the product is received.
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