I have no issues with the machine so far, but I do with the customer service.
I paid for DHL fast shipping and did not get that. I had to pick it up at my Canada Post office. I ordered another machine (from someone else) that also shipped from China about 2 weeks after this was "shipped" and it arrived 2 weeks BEFORE this one.
I also checked out through the website but it didn't give me the sale price. After contacting customer service, they did nothing to resolve the issue as I don't think they understood my question despite providing screenshots.
The machine doesn't come with instructions, and the downloadable manual doesn't explain how to set it up or what the extra pieces are for. Yes there is a video on this site, but putting something in the package explaining to go to the video would have been helpful.
I didn't talk to Selina until after the order was shipped, perhaps my experience would have been different had she been my first point of contact.